K CARRIM BUILDERS | TILE MECCA PRIVACY & COOKIE POLICY

 

At K Carrim Builders | Tile Mecca, your privacy is important to us. This Privacy & Cookie Policy outlines how we collect, use, disclose, store, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable data protection laws.

 

This policy applies to;

  • All users of our website (carrimonline.co.za)
  • Customers purchasing in-store or online
  • Users interacting with us via WhatsApp, phone, email or marketing channels.

Note: By using our website, visiting our stores, or interacting with us via WhatsApp and E-Mail communications, you consent to the collection and use of your information as outlined in this policy

 

  1. Information We Collect

We may collect the following personal information:

  • Full name
  • Contact details (email, phone number, delivery address)
  • Billing and payment information
  • Banking & ID details (For EFT refunds/store account or credit applications)
  • Business registration details (if applicable)
  • Purchase and order history
  • Communication preferences
  • Website usage data through cookies and analytics tools

 

  1. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders
  • Provide order updates and customer support
  • Deliver products to your chosen address
  • Send you invoices, confirmations, and delivery notes
  • Improve our website functionality and user experience
  • Send marketing communication, promotions, and product updates
  • Handle refunds and exchanges
  • Store account creation and credit applications
  • Comply with legal obligations

 

  1. Marketing Communication

3.1 We use a secure marketing automation platform, to send promotional emails, newsletters, and special offers.

3.2 Your email address and other contact details may be added to our marketing database when you allow / give consent to offers on our website.

3.3 You may opt out of receiving marketing messages at any time by;

  • Clicking the unsubscribe link in the email or
  • Replying STOP to a WhatsApp message
  • Or by contacting us directly at;

Email: online@carrim.co.za

Phone: +27 72 858 5858

Head Office: 012 323 3925

Website: www.carrimonline.co.za

3.4 We do not sell or rent your personal information to third parties for marketing purposes.

 

  • Disclosure of Your Information

Your personal information may be shared with:

  • Delivery and logistics partners (to fulfil orders)
  • Payment processors such as PayFast and Payflex, (for payment validation)
  • Third-party email service provider (for email marketing)
  • Third-party IT and service providers (to manage and improve our systems)

All third-party service providers are contractually obligated to comply with POPIA and handle your information responsibly.

 

  1. Data Storage and Security

We take all reasonable and necessary steps to:

  • Protect your data from unauthorized access, disclosure, or misuse
  • Store your personal information securely using encrypted systems
  • Limit access to your information only to authorized personnel
  • Periodically assess our systems and enforce strong security controls

 

  1. Your Rights Under POPIA

You have the right to:

  • Access your personal data
  • Correct or update your personal data
  • Request deletion of your personal data
  • Object to processing for direct marketing
  • Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, please contact us at online@carrim.co.za or call +27 72 858 5858.

 

  1. Cookies and Tracking Technologies

7.1 What are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, improve performance, and track analytics.

 

7.2 Types of Cookies We Use:

  • Essential cookies: Needed for website functionality (e.g., cart & login)
  • Performance cookies: Used to analyze traffic and improve website performance
  • Marketing cookies: Help us deliver relevant ads and promotional emails

7.3 Managing Cookies:

You can control cookie settings via your browser. Disabling some cookies may affect your website experience.

 

  1. WhatsApp and Third-Party Messaging

8.1 We may use WhatsApp to:

  • Provide order updates and respond to queries
  • Share promotions or special campaigns (with your consent)
  • Offer customer support

All communication complies with POPIA, and you may opt out at any time.

8.2 Social Media – Facebook, Twitter, TikTok, Instagram :

Note that these platforms operate independently of our business and have their own privacy policies and data handling practices. We do not control how they collect, use, or share your information once it has been transmitted to them. Your interaction with any third-party platform is governed by their respective privacy policies, which we encourage you to review.

 

  1. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

 

  1. Changes to This Policy

We may update this Privacy & Cookie Policy periodically. Any changes will be posted on our website. We encourage you to review it regularly.

 

  1. Contact Information

If you have questions, requests, or complaints related to this policy, please contact us:

Email: online@carrim.co.za

Phone: +27 72 858 5858

Head Office: 012 323 3925

Website: www.carrimonline.co.za